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35 A • Coping With Difficult People . . . Total of 3-hours in: Management • Supervision (renewal)


Lab Area:  Supervision Administration (renewal)


  ► This course EXPIRES (MUST be completed by) 11:55pm (ET) on :                  Aug. 30, 2024


This course meets the RENEWAL requirement for:

  • Florida’s 1-hour minimum requirement
  • ASCP's  3-points (towards the 10-point minimum requirement) for those licensed as a DLM


  • ASCP's remaining points in other lab area interest, for non-DLM licensees
  • Other national and/or state license needs


This course includes discussing behaviors of difficult people, causes of poor self-esteem, and coping skills to resolve difficult situations encountered with difficult people.  


Article used:  "Coping With Difficult People", by Florida Excell, (24 pages). 


Total of 3-hours 3-points in:

  • Supervision Administration (renewal) 

   ►  Please Note the NEW Changes Below: 


► Entire  PACKAGE  NOW includes:  

        a link with Printable Questions & ONLINE Quiz, are e-mailed to the e-mail address on the order, 


Please check spam & trash folders at 9am or  9pm (Eastern) for above mentioned link.

 • ALL Certificates will be available ONLINE  ONLY for you to print / save upon achieving a passing score (70%) online •