RETURN POLICY ► This is NOT a "buy back" program for used books
► The following are NOT eligible for Refunds OR Returns:
► Online Packages and/or Online Quiz orders which have already been fulfilled (e-mailed)
► ALL E-Book Packages
IF you wish to return an unused physical book (ordered in error), you must return it in the same new and unused condition as sent to you, within 30 days of receipt. We suggest that you send returns by insured mail.
• RETURNS FOR REFUNDS
To return an unused book (ordered in error as part of a package), it MUST be returned to us in the same new and unused condition as sent to you. We will then issue you a refund equal to our cost of the book less a $10.00 handling/restocking fee.
NOTE: This is NOT a “buy back” program for used books.
Any refund will be issued 10 days after our receipt of the return in new and unused condition if the return was made within 30 days of the customer’s receipt of the original order. Any refund will be issued through PayPal, less the handling/restocking fee.
• CANCEL AN ORDER
You MUST SEND AN E-MAIL WITHIN 1-HOUR of placing the order. We will cancel the order, minus a $5.50 administrative fee. The "refund" minus the administrative fee will be via PayPal.
• CANCEL AN ORDER AFTER IT HAS BEEN FULFILLED (E-MAILED)
You MUST SEND AN E-MAIL WITHIN 48-HOURS of placing the order. We will hold the funds already paid; these funds will be "credited" to your account and are good for 2-years from the original order date. The credited amount will be used towards a future order within the 2-year time frame.
IF in the 2-year period there is a price increase, that increase will need to be paid before the "new" order can be placed.
• EXCHANGE AN ORDER
You MUST SEND AN E-MAIL WITHIN 1-HOUR of placing the order, stating what course/courses will be the "exchange" order, and must also include your phone number. We will use the funds from the "incorrect" order towards the "exchange" order. Any price difference will need to be paid via phone before the "exchange" order can be placed.